IT engineer apprentice

Key Responsibilities:

Provide first-line IT support to staff and users, under guidance
Assist in setting up and maintaining Windows 11 devices
Support basic network tasks (e.g., checking connectivity, cabling, IP configuration) Monitor and maintain Wi-Fi connectivity and escalate issues where necessary Help implement and follow basic IT security protocols (passwords, updates, antivirus, etc.) Support software installations, patching, and troubleshooting Assist with setting up user accounts, email, and permissions Document issues and solutions in the IT support system Visit local sites (as required) to support hardware or connectivity needs, you need to be a driver

Skills & Requirements:

Basic understanding of IT systems and hardware Familiar with Windows 11 operating system
Basic knowledge of networking concepts (e.g., IP addresses, routers, switches) Awareness of general IT security best practices Strong problem-solving skills and willingness to learn Good communication and customer service skills Reliable and punctual with a proactive attitude

Essential Criteria:

Full UK driving licence and own vehicle (site visits may be required) Must live within a reasonable commuting distance of Brentwood, Essex Right to work in the UK Desirable but Not Essential: Any prior IT support experience (voluntary or paid) Familiarity with Microsoft 365 GCSEs in English and Maths (Grade C/4 or above)

What we offer:

Hands-on experience in a supportive IT environment Support to achieve a recognised IT qualification (e.g., Level 3 IT Support Technician) Opportunities for progression and continued learning Travel expense reimbursement for work-related travel
Friendly and collaborative team culture

Training:
An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying As part of the Level 4 Network Engineer Apprenticeship Standard, you’ll be on a fast track to an industry recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in person, 1-2-1 and group learning

Training Outcome:
Potential full time position for the right candidate after completion of apprenticeship

Employer Description:
We have over 24 years in IT Support and maintenance and have invested heavily in the latest technology. We have adapted our skills in this every increasing IT market. As every client has different needs, we can provide a bespoke solution to meet your IT requirements. Our professional and technical teams aim to provide accurate solutions, and a swift response to any IT enquiries. We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience