IT Apprentice (Kartell UK)

To work on the IT Helpdesk and provide effective 1st line support to staff by investigating and assessing IT issues while assisting in the delivery of an effective and efficient IT support service The role will include providing general and routine IT support and administration of infrastructure equipment including diagnosis and escalation, undertaking routine maintenance of some resources and equipment, support of common software packages used across the business and other general tasks as appropriate under the supervision / instruction of senior staff Particular focus will to be given to the businesses ERP system, understanding and logging issues and bugs

Key Responsibilities:

As an IT Apprentice your main roles and responsibilities will include:

Maintaining high standards of support and helpdesk administration Assist in the development and delivery of IT projects Provide support for IT users and IT infrastructure Effectively communicate updates and helpdesk ticket status PC Building and deliver to users according to build scripts Perform regular checks to ensure IT systems are operating as expected, escalating an identified issue Liaise and assign support helpdesk tasks to the IT team Listening to users in an empathetic and pragmatic manner Log, delegate and monitor calls in Kartell IT Helpdesk system. Monitor and log issues (with guidance) regarding network devices such as printers, Apple Mac, Windows computers and laptops (including installed software products), IP camera systems, network switches, biometric systems, NAS servers, PBX Phone systems Monitor all of the IT estate backup procedures Perform Daily procedural checks Create and administer Active Directory users and organise mailboxes Create ERP users and profiles To support office moves and general IT issues Administer consumables and equipment Administer Asset management Mobile Device management support and administration To be conversant and comply with Kartell UK Ltd.’s Company and Department Policies and Procedures To maintain confidentiality of all information

Training:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team.

Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage. Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components Prioritise systems support tasks and monitor and maintaining system performance Maintain regulatory, legal and professional standards Support the information systems needs for your business

Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position

Employer Description:
Founded in 2008, Kartell is the largest supplier of radiators, designer towel warmers and bathroom equipment to the independent merchant and showroom sector in the UK. Utilising the strengths of the group Kartell represents a strategic alliance between manufacturing and sales. Combined with important global commercial partnerships which offer additional value to the brand, customers and stakeholders by an innovative approach to production, using the latest technologies, and service with fresh and creative thinking. The route to market using the K-RAD and K-VIT brands is via independent plumbing merchants and showrooms with a focus and commitment to service and continuous improvement. Headquartered in Bedford with a further distribution facility in Wigan, Kartell are focused on next day service using our own fleet of vehicles from modern dedicated warehouses in excess of 400,000 square ft.

Working Hours :
Monday to Friday. Shifts to be confirmed.

Skills:
Communication skills,Attention to detail,Customer care skills,Basic IT qualification,Good ability to analyse,Understanding of Windows,Understanding Networks and IT,Written communication skills,Ability to follow policies,Can-do attitude,Keep information up to date,Flexible work attitude