Customer Hospitality Apprentice

At The Black Horse Inn, we’re passionate about delivering a warm welcome and outstanding food, all crafted from fresh, local ingredients in our family-run pub. As part of our front-of-house team, you'll gain hands-on experience across all aspects of food and drink service, with full guidance and support. 
If you're 18 or over, you’ll also be introduced to bar duties, including cellar maintenance and line cleaning. 
Your key duties will include: 

Greeting guests, taking orders, and serving food and drink with a friendly, professional approach  Learning to work behind the bar (for those aged 18+), including pouring drinks and caring for cask ales  Setting up service areas, including preparing tables and topping up condiments  Becoming familiar with the menu and daily specials to confidently assist with guest queries  Upselling menu items and making recommendations to enhance the customer experience  Keeping service areas clean, tidy, and well-stocked throughout the shift  Polishing cutlery and ensuring all presentation standards are met before service  Following all food safety and allergen procedures during preparation and service  Handling payments accurately and in line with company procedures  Working closely with colleagues to keep service running smoothly  Monitoring stock and supporting with replenishment and stock rotation  Responding to customer feedback and passing on concerns when needed  Taking part in training and development activities to build your skills  Contributing ideas in team meetings to help improve service delivery  Maintaining high standards of personal appearance, punctuality, and conduct Supporting general duties and stepping in where needed to help the wider team 

This is a great opportunity to grow your hospitality career in a welcoming and professional environment. 

Training:

All training for this apprenticeship will take place in your workplace. A dedicated Vocational Trainer will visit approximately once every four weeks to create a personalised learning and development plan, setting out a schedule of training activities and objectives. 
You will complete a combination of on-the-job and off-the-job training, including workshops, face-to-face sessions, and the development of a portfolio of practical evidence. You’ll receive ongoing support from your colleagues, along with continuous mentoring and training to help you develop a wide range of food and beverage service skills. 
Your progress will be reviewed every 8 to 12 weeks with your Manager and Trainer. 

Training Outcome:

This apprenticeship programme provides a fantastic opportunity for apprentices to build a strong foundation of food and beverage service skills. The apprenticeship will lead to a permanent job role, and possible internal progression for the right candidates. 

Employer Description:
The Black Horse Inn is a charming 18th-century country pub with rooms, nestled in the picturesque village of Donington on Bain in the heart of the Lincolnshire Wolds (a designated Area of Outstanding Natural Beauty). A family run pub, owned and managed by Adam and Victoria Garnade since 2015, the inn is known for its warm, welcoming atmosphere and strong ties to the local community. Adam, a classically trained chef with experience across the UK and Europe, leads the kitchen with a passion for using fresh, seasonal and locally sourced ingredients. The menu changes regularly and includes daily specials, offering a fantastic opportunity to learn a wide range of techniques and styles. The pub is also known for its excellent real ales and wines, with produce from nine local microbreweries regularly featured. With eight comfortable en-suite rooms, the inn is popular with visitors exploring the area, attending local events, or visiting attractions such as Cadwell Park and Market Rasen Racecourse. The Black Horse prides itself on exceptional food, great service, and a supportive team environment.

Working Hours :
Hours of work can vary slightly, and will be flexible between the opening times of: Wednesday to Saturday: 10.00 – 15.00 and 17.00 – 23.00 Sunday: 10.00 – 16.30 Monday – Closed Tuesday - Closed

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Professional,Smartly presented,Keen to learn,Friendly,Talkative,Outgoing,Awareness of food safety