Apprentice Operations Co-ordinator

To ensure that all jobs are uploaded and allocated with the correct driver/vehicle details on the 1 TMS system To answer customer bookings/queries in a professional and timely manner To answer driver queries professionally and inform appropriate staff regarding issues To provide excellent customer services which exceeds customer expectations Validating the vehicles have no VOR defects prior to allocation Ensuring all jobs ticked for monitoring on the transport system are monitored according to customer requirements Ensuring you speak to each driver to check they are clear with their job details, record this on transport monitoring notes Update customers depending on operating procedures reference job status/location/eta Ensuring all collection and delivery times are met with a strict monitoring Ensuring drivers go efficient ways to deliveries and do not deviate using the customer risk assessment and tracking data Ensuring Operations Managers/Transport planners are immediately informed of any delays or problems with jobs Ensuring smooth handovers to and from night staff Ensuring relevant departments are informed of any issues that may arise during the evening via email and copy depot manager into email Monitor drivers’ hours prior to despatch Checking drivers are actively using the drivers phone app Ensuring queries / complaints are dealt with and if required forwarded to the relevant person Other general administrative tasks including data input, printing, copying, faxing etc. Ensuring good housekeeping standards are maintained within own workspace

Training:
Training will be delivered on-site at the employers location 

Training Outcome:

Apprentices could potnentially progress onto higher level role / qualifications in the future, depending on the business needs. 

Employer Description:
GBA Logistics manages the supply chain of hundreds of customers all over Europe, establishing connections, maintaining flexibility and flow. We understand their needs, and their concerns. We work with them to underpin their business efficiency and profitability. No unnecessary journeys, every trip is considered, calculated and accounted for.

Working Hours :
Monday to Friday, 9.00am to 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience