Customer Service Administrator Apprentice

Effective & efficient processing of customer orders Coordinate and control production progress reports to customers Respond to emails and enquiries on time and in a professional manner Develop a close and effective working relationship with internal teams to support the sales
projections and maintain commitment to lead times Effective documentation control both internally and externally Work as part of the team to ensure we remain our chosen market leader Reception duties and customer focused contact particularly by telephone Assist with admin in various departments, including customer service, sales, quality, and finance as, and when, required Utilise the systems to provide accurate and timely data as requested Regular contact and building relationships with internal parties in order to understand business functions Creation and recording of correct documentation Ensure efficient, accurate and timely processing of data for accurate reporting

Continual service improvement, including but not limited to:

Order Processing, Order acknowledgment Order Progressing Despatching & Invoicing Customer satisfaction survey Maintenance of customer portals Producing quotes and chasing customers

Other Responsibilities:

Working as a team member to deliver any other ad hoc duties to meet the business vision, mission, and objectives Contribute and support the effective management & implementation of Health & Safety policies
throughout the businesses Contribute and support the effective management & implementation of the QMS system throughout the businesses

Training:
Business Administrator Level 3 Apprenticeship Standard An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence You will be expected to work towards the Business Administrator Level 3, with support from your employer and the Chesterfield College Group

Training Outcome:
Upon successful completion of this apprenticeship, potential for full-time contract and progression within the company, for the right candidate

Employer Description:
CBE+ is a Manufacturing SME with ambitions for growth and expansion with high investment over the medium to long term future years. We are now looking to recruit a highly motivated, creative Marketing & Communications Apprentice to support the Marketing Executive and the company growth ambitions

Working Hours :
Monday to Thursday, 8.00am - 5.00pm Friday, 8.00am -12:00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Ability to work to deadlines,Familiarity with Microsoft,Customer Service skills,Ambitious,Able to meet deadlines