Apprentice Business Administrator

Provide comprehensive daily administrative support including managing email correspondence, handling telephone enquiries, delivering in-person customer service and responding to queries via our live chat platform Greet customers in a professional and welcoming manner, addressing enquiries with efficiency and care Manage email enquiries promptly and accurately, ensuring they are correctly assigned and responded to in accordance with company policy Accurately input auction bids for both David Duggleby Ltd and Duggleby Stephenson of York Coordinate appointments for valuers, both for in-house consultations and home visits Proactively follow up valuations, tracking outcomes and reporting detailed notes in the CMS to support efficient follow up and improve total number of consigned items Support the smooth operation of the business during auction and viewing days Liaise with different departments to support wider business operations Contribute to a positive, supportive and productive working environment

Training:
This is an Advanced Apprenticeship in Business Administration and will include a combination of on and off the job training in the workplace You will have monthly mentoring and guidance at work from a Craven College Learning & Development Advisor and monthly online seminars After approximately 18-months you will be entered to undertake an End Point Assessment, to complete your apprenticeship

Training Outcome:
This entry level position offers an exciting opportunity to gain hands on experience and comprehensive understanding of all aspects of the business The role is designed to help you build valuable skills and grow professionally, with the potential to take on increased responsibilities or transition into a specialised area as you progress

Employer Description:
The Duggleby Group is a family-owned and managed business offering expert services in Auctions, Valuations, Removals, and Storage. Established in 1996, the group has grown to include over 60 dedicated and passionate team members across several respected brands, including David Duggleby Auctioneers & Valuers, Duggleby Stephenson of York, Duggleby Estates and David Duggleby Movers & Storers. The Auctions & Valuations division is at the heart of what we do and will be the primary focus of this role. With salerooms in Scarborough and York, and offices in Beverley and Harrogate, we host over 150 specialist auctions each year across 27 departments. Known for our high standards, professional approach and regional leadership, we take pride in delivering an exceptional auction experience for both buyers and sellers.

Working Hours :
Monday - Friday, 08:30 - 17:00 The role will also involve assisting with viewing & auction day.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness