Apprentice Patient Services Co-ordinator

Key Duties:

To maintain patient records as directed by the Patient Services Manager and defined by standard protocols. To deal with telephone enquiries and direct callers appropriately. To liaise with the Patient Services Manager and Patient Services colleagues on matters of administration to ensure the efficient and timely operation of the surgery. To work closely with the Patient Services Manager to ensure the efficient operation of the Patient Services Office in the handling of all matters concerning patient appointments and records administration. To accurately record and confirm patient appointments within the electronic appointment system. To ensure that appropriate information is prepared for doctors who undertake home visits. To liaise with other agencies on behalf of the doctors as and when directed, for example, arranging patient transport.




Training:

Customer Service Practitioner Level 2. This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.

Training Outcome:

Full training will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise to become a permanent member of the team.

Employer Description:
Cornerways Medical Centre comprises of two surgeries, the main surgery situated at Gorley Road, Ringwood, and the Branch Surgery situated at 1 Pine Drive, St. Leonard’s (approximately three miles away). The post holder may be based at either site.The Practice has between in excess of 11,000 registered patients and with any Practice of this size we expect a number of those patients to have some form of disability.

Working Hours :
Shifts TBC.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working