Level 3 Business Administration Apprentice

We are looking to recruit a committed receptionist who will take pride in their career by providing exceptional customer service.  

As a receptionist, you will be the first point of contact for our patients, ensuring a seamless and positive experience. Your key responsibilities will include:  

Warm Patient Welcome: Greet patients upon arrival, ensuring their comfort and guiding them through their visit Efficient Call Management: Handle incoming and outgoing telephone calls professionally, efficiently directing queries, and providing accurate information Appointment Scheduling: Expertly managing patient calendars and booking appointments using our dedicated patient management system Process Patient Payments: Handling face-to-face and telephone payments  Patient Record Management: Ensuring accurate and up-to-date information is available in our patient management system and CRM system, whilst ensuring patient confidentiality and GDPR compliance Accurate Data Management: Updating spreadsheets and databases, including Google Docs and Sheets  Professional Email Correspondence: Manage incoming and outgoing email communications promptly and professionally.  
General Clinic Administration: Performing essential office duties such as filing, scanning, and managing post, contributing to the smooth running of the clinic 

We are looking for someone who is committed, motivated and determined to make a difference by going the extra mile.  

Training:

4 days per week at Minor Ops LTD. 

1 day per week at Newcastle College. 

Training Outcome:

Successful apprentices will have the opportunity to continue their career within the company. 

Employer Description:
At My Eye Clinic, we help people achieve vision without glasses and contact lenses so they can lead a better quality of life. We use the latest technology and proven surgical techniques to ensure successful patient outcomes. We offer 8 main services— Cataract & Refractive, Dry Eyes, Eyelid Surgery, Macular Degeneration Treatment, Retinal Surgery, Glaucoma Treatment, YAG Laser, Hearing & Ear Wax Removal —each designed to meet the unique needs of our patients at different stages of their vision care journey.

Working Hours :
Monday to Friday, may include some weekend working.   37.5 hours per week. Hours may vary between 9am and 6pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Patience