Customer Service Apprenticeship

First point of contact for incoming calls Bringing on new contractors and completing full registration process Discussing solutions Compliance checking candidates Outbound/Inbound B2C calls, not cold calls Developing and maintaining relationships with candidates Expense processing Assisting Payroll Completing the first stages of tax returns Resolving any issues that may arise First call resolution

Requirements:

Good customer service skills Likeable personality Professional phone manner Good organisation skills Proactive approach Learning mindset

Training:

Training period: Typically 18 months, End Point Assessment (EPA) lasting 3 months.

Learning methods: monthly online group workshops, monthly one-to-one tutorials, and assignments to prepare for the EPA. Recorded webinar sessions.

Key topics covered: Customer service strategy, leadership styles, continuous improvement techniques, customer journey knowledge, and handling complex customer issues.

Assessment process: The EPA consists of a workplace observation, a project presentation, and a portfolio-based interview.

Training Outcome:

Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship.

Employer Description:
We Contract has been leading the way in the contractor market as a compliant payroll solution since its incorporation in August 2013. With over ten years of industry experience, we are determined to tick all the right boxes.

Working Hours :
30-hours, flexible working. Monday - Friday.

Skills:
Administrative skills,Communication skills,Customer care skills,Non judgemental,Organisation skills,Patience,Problem solving skills,Team working