Customer Service Assistant Apprentice

Your primary role will be making calls to actively create new leads with new contacts and build relationships with decision makers. * Call through our existing customers to update them on new products Contact new customer after installs to ask for feedback on their experience and testimonials/referrals Accompany the BDMs to sales meeting to gain experience for face-to-face customer communication Take control of our social media accounts, creating posts and content for the business to drive engagement with our existing customers Answer and deal with all incoming calls to the office 

Training:

Customer Service Practitioner Level 2.

Training Outcome:

Opportunity to progress to a Business Development Manager with an increased basic salary, commission and car allowance.

Employer Description:
We believe that our customers don’t need technical jargon and they don’t need more problems. They just need solutions, preferably cost-effective ones that save time, money and hassle. Our capability comes from over 30 years of experience in the field. Our integrity comes from being transparent and trustworthy – we don’t sell you stuff and move on, we’re in it for the long-haul. And, finally, our service delivery comes from a passion for exceptional customer service.

Working Hours :
You will be working from our Little Horwood office, for 6-hours per day, between 9am - 5.30pm Monday to Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience