Technical Support Engineer - Network & IT

Join a proactive technical support team delivering world-class service across secure satellite networks, complex IT systems, and customer-facing tech. You’ll play a key part in 1st and 2nd line support while helping drive improvements in system processes and fault resolution. What You’ll Do: - Troubleshoot IP, RF, routing, and infrastructure issues - Support enterprise IT and satellite connectivity platforms - Work with security tools, backups, virtual environments, and telephony systems - Monitor network alerts, resolve incidents, and escalate where needed - Share knowledge and support junior engineers across shifts Ideal Background: - Experience in NOC, technical support, or IT/satellite engineering - Comfortable with problem-solving under pressure - Excellent communication and documentation skills - Desirable: knowledge of Inmarsat, VSAT, or defence-related systems What’s On Offer: - Permanent, full-time position based from Surrey - Competitive salary + annual bonus (based on company and personal performance) - Pension scheme matched up to 7.5% - 25 days holiday + bank holidays - Free on-site parking - Opportunities for global travel and technical training If you're technically curious, customer-focused, and ready for a hands-on support role with international reach, this is the position for you.