Technical Support Engineer - Network & IT
Are you passionate about troubleshooting complex technical systems and delivering top-tier customer support? Join a dynamic Global Support Centre team providing mission-critical satellite, networking, and IT solutions to clients worldwide. This is a varied and engaging role offering deep exposure across VSAT, firewalls, RF, and virtualised networks. Your Key Responsibilities: - Provide 2nd-line support across satellite, network, and IT infrastructure - Monitor global networks and resolve alerts in line with SLAs - Deliver IP, RF, and routing troubleshooting for remote and fixed networks - Maintain and improve internal IT systems, including hosting and security infrastructure - Support corporate users and participate in on-call rota for emergency coverage Were Looking For: - Experience in NOC, technical support, networks, or IT/satellite engineering - Strong communication and customer service skills - Ability to self-manage, stay calm under pressure, and prioritise tasks - Desirable: VSAT or satellite knowledge, CCNA/JNCIA-level IP understanding Whats On Offer: - Permanent, full-time position based from Cornwall - Competitive salary + annual bonus (based on company and personal performance) - Pension scheme matched up to 7.5% - 25 days holiday + bank holidays - Free on-site parking - Opportunities for global travel and technical training A great role for someone ready to learn, grow, and work on real-world systems supporting global clients.