Business Administration Level 3 Apprenticeship - Telecommunication Company

Answer telephone calls, helping where possible and transfer calls internally Create and update records, keeping the digital filing in order and ensuring that compliance expectations are met on all documentation Assist with customer enquiries Provide a front of house service for all company visitors Maintain the office set up and internal systems Provide administrative support for all staff To manage and produce successful and achievement marketing posts for the business, which could include online and via mailshots

Following relevant training you will on a day-to-day basis: 

Be the 1st point of contact for incidents and service requests, ensuring all conversations and communications are logged correctly Resolve 1st & 2nd line queries or faults, providing support for traditional telephone lines, broadband connections, leased lines & SIP Work closely with our partners, our customers and our IT team to troubleshoot and resolve queries and faults  Work to progress within the role to facilitate the provisioning of customers’ services 

Training:

Level 3 Business Administrator apprenticeship standard:

End-Point Assessment (EPA) Maths and English Functional Skills, if required, which will be delivered via online training sessions for 1 hour per week Training will be delivered both online and face-to-face at your employer’s premises

Training Outcome:

Full-time position within the business upon completion.

Employer Description:
Z1 Telecom was founded on 14th March 2002 with the sole purpose of bringing stable and tailored communication services to the SME business sector nationwide. During the last 20 years the company has set about forging long lasting relationships with suppliers and customers alike, resulting in a retention rate that is the envy of our competitors. Our ethos for Z1 Telecom is trust, integrity, honesty and an exceptionally high level of service. This is reflected in every member of our team that either sits on the board or handles calls from our clients.

Working Hours :
Monday – Friday, 8.30am - 5.30pm, 1-hour lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Analytical skills,Team working,Creative,Confident Telephone Manner,Self-starter