Medical Administrator Apprentice

Providing excellent customer service at all times when speaking with patients on the telephone and in person  Receiving and welcoming patients upon arrival at the surgery Making appointments for patients via the telephone or face to face Training to be given in the repeat prescription process Arranging transport and home visits for doctors  Ensuring all paperwork is documented in the correct format and added to patient records  Complete the new patient process, ensure all information is documented Deal with and action SystmOne tasks and notifications in a timely manner Regularly check the Practice email inbox and take the appropriate action

Training:
You will work towards a Level 3 Business Admin Apprenticeship, delivered by VQ Solutions You will have a dedicated VQ Mentor and will also be supported internally by your manager During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews The best part? All apprenticeship work will be completed during working hours

Training Outcome:
Church Avenue Surgery offers excellent progressional routes, this could include nurse training, pharmaceutical and further operations management training

Employer Description:
We provide comprehensive NHS primary care services to help you manage your health and well-being. Our aim is to provide a high quality, caring and personal health care service to our whole patient population by: Putting our patients at the centre of what we do Having a highly qualified and trained multi-professional integrated primary Healthcare Team Offering our services in a safe, supportive and suitably equipped environment, using technological advances in healthcare systems for our patient’s benefit.

Working Hours :
The surgery opening hours are 08:00 - 18:00. Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Ability to prioritise,Good time management