Customer Service Apprentice – UtilityWorks

Be the first point of contact for client enquiries via phone and email Resolve queries professionally, ensuring a high standard of service at all times Support the account management team with updates, status checks, and customer feedback Help monitor and improve the customer journey by spotting service trends or common issues Work with different departments to make sure our clients get a smooth, joined-up service Accurately log customer interactions and feedback in our CRM system Handle escalations appropriately and know when to pass issues on Take ownership of tasks and see them through to resolution Get involved in service improvement ideas and projects Build relationships with internal and external stakeholders to support our reputation for quality service

Training:

You’ll be enrolled on a Level 3 Customer Service Specialist apprenticeship. As part of the programme, you’ll gain:

A nationally recognised qualification Regular training and mentoring from both the training provider and UtilityWorks Development in professional communication, customer insight, service strategy and more

Training Outcome:

This apprenticeship is just the beginning. Once completed, you’ll have the skills and experience to step into a permanent Customer Service Executive role within UtilityWorks, with opportunities to grow into areas such as:

Account Management – handling key client relationships Operations and Process Improvement – shaping how we deliver our service Sales Support or Commercial Roles – bridging between customers and business growth Team Leader or Supervisor – for those who show leadership potential

Employer Description:
We’re a utilities company with a bold vision: Ensuring our customers are treated fairly and with transparency in what has become a complex industry. We work with UK Business and we know that each business is unique so, we take the time understand your exact requirements. Understanding the way your business works helps us integrate as your utilities partner, saving you time and reducing operating costs. It also allows us to work alongside your business seamlessly, with quality assurance and first in class customer service.

Working Hours :
Mon - Thursday 9am to 5pm Friday 9am to 3 pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working