ICT Apprentice

Providing front-office helpdesk support to end-users of the councils ICT systems. Responding to user enquiries and providing technical support to resolve issues. Troubleshooting software and hardware problems and providing solutions. Installing and configuring computer hardware and software. Maintaining and updating technical documentation and knowledge bases. Escalating complex issue to higher-level support teams where necessary. Keeping support systems up to date and ensuring assets are properly accounted for.

Training:

Blended/online learning. The apprenticeship combines workplace learning with structured training, culminating in an End-Point Assessment that includes a project with report, presentation, and professional discussion. Upon successful completion, apprentices receive a Level 3 qualification and are eligible for professional recognition on the Register of IT Technicians.

Training Outcome:

This is a great entry-level role which could lead to further training and/or various progression paths. 

Employer Description:
This is an exciting time to join us here at Arun. We have high ambitions for this organisation, and all staff play a key and active part in delivering our vision, values, and objectives. We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability.

Working Hours :
Monday to Friday, between 8am to 5.30pm on a rota basis.

Skills:
IT skills,Organisation skills,Customer care skills,Team working,Creative