Apprentice General Practice Medical Secretary

Manage all aspects of a medical secretary role, including accurate copy typing and word processing services. This includes the typing of letters, reports, patient referrals, filling in the details for appropriate templates etc. in an accurate and quality manner, and sometimes subject to short deadlines Process urgent and routine patient referrals through the electronic Gateway system Monitoring the e-Referral system to ensure referrals are processed in a timely manner Respond or action tasks or emails sent via the EMIS system on a daily basis To maintain and keep up-to-date data logs in computerised patient records To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries and tasks from either patients or services within the NHS To maintain the computer clinic system in an accurate and secure manner To assist with the gathering of statistics and information when required To provide internal cover for annual leave within the secretarial department To be able to prioritise workload To inform lead of possible data breaches To reply or communicate emails that come through from colleagues within NHS service departments To help maintain the two Teldoc email systems and action/forward information appropriately and timely Any other duties commensurate with skills and responsibilities

Training:

Business Administrator Level 3 Apprenticeship Standard:

Day release at Telford College once every 2 weeks Allocated a mentor in the workplace  Allocated a Telford College assessor to support apprenticeship 

Training Outcome:
After the apprenticeship is completed, there will be the offer of a position in the medical secretary team

Employer Description:
Teldoc is Shropshire’s first ‘Super-Surgery’ and is a medical practice in Primary Care. Teldoc consists of 6 sites and works alongside Shifnal & Priorslee Medical Practice, who have 2 sites. Teldoc provides high quality healthcare in a responsive, supportive and courteous manner. We provide a service which puts our patient’s welfare at the heart of what we do.

Working Hours :
Monday to Friday, between 8.00am and 5.00pm, which includes a 30 minute unpaid break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Understanding of Environment