Customer Administration Apprentice

Answering the phone and dealing with customer enquiries Addressing emails Determining specification of equipment and issuing customer quotations Filing/Archiving Accompanying visitors to the building Assisting with visitors who attend for product training Helping to keep the office area clean and tidy (team effort) Assisting with the company Quality System as and when required Invoicing

Training:
Business Administrator Level 3 Apprenticeship Standard The apprentice will be expected to attend Craven College one day per fortnight and the other 4 days (5 one week) at work

Training Outcome:
R A Medical Services is a growing specialist company and several employees have recently changed roles and progressed upwards Further roles may be developed in additional areas as we continue to expand We are currently undergoing a transition to ISO 13485 which is a much more demanding quality system, offering potential for a role assisting with management of this We are currently in the process of establishing a training suite for healthcare professional who wish to attend our premises for training and product updates, additional staff will be required to facilitate this area

Employer Description:
R A Medical Services are a specialist healthcare company offering a range of goods and services for inhalation sedation. Our range includes: new equipment, ongoing sundry equipment sales and managing a maintenance service on customer sites involving travelling across the UK and Ireland. A small amount of manufacturing is done on our premises, but we also have unique Distributor agreements with two America n Manufacturers, holding considerable stock. The company is unique across the UK and Ireland (including Southern Ireland and offshore) and has the advantage of over 60 years’ experience in this particular field dating from the 1960s. The present company having been in existence for 30+ years. In January 2025 we moved into a new facility, the existing building being remodelled extensively to meet our specific requirements. The company is a multi-generational family run business with traditional values and resulting care for staff.

Working Hours :
Monday - Thursday, 9.00am - 5.00pm and Friday, 9.00am - 4.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative