Customer Service Practitioner Apprentice

Looking after our customer base and keeping them informed with the progress of their vehicle Being a point of contact for customers wanting to book in for diagnostic, servicing, MOT’s or repairs Assisting in dealing with phone, email, messenger and walk in enquiries Ensuring information is passed over from the customer to the technicians to allow correct diagnosis of their vehicle Helping customers with their enquiries and queries in a prompt and correct manner

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard 20% Off The Job Training 

https://www.instituteforapprenticeships.org/apprenticeships/st0072-v1-1

Training Outcome:
Could lead to a full time position with the employer

Employer Description:
Specialists in Electric & Hybrid. Our team has a combined 20 years combined experience in all types of cars and vans, including all the latest models.

Working Hours :
Monday to Friday, working hours between 09:00 - 18:00.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills