Customer Service Apprentice
Are you looking to kick start your career in the Powered Access Industry? Keen to work for one of the fastest-growing companies in the UK? Then Star Platforms could be the perfect opportunity for you.
Star Platforms is looking for dynamic individuals who are passionate about customer service, teamwork, and sales—and who want the chance to earn while training for a nationally recognised qualification.
If you have the potential to be a future leader, and you're eager to immerse yourself across all areas of a business while building a long-lasting and successful career, then this could be the right path for you.
How Star Platforms Will Support You
From your very first day, you’ll be fully supported in your role to ensure your development is nurtured throughout your journey with Star Platforms.
As part of this 12-month apprenticeship programme, you will gain the tools and experience needed to be successful in the role. Over the course of the programme, you will explore:
How the Powered Access Industry operates, from initial customer contact right through to the delivery of equipment on-site.
How Star Platforms’ wide range of machines and services work from both sales and operational perspectives.
Various departments across Star Platforms, where you’ll receive hands-on training to build a well-rounded understanding of the business.
What it takes to deliver exceptional customer service—the very thing that sets Star Platforms apart from the competition and keeps customers coming back.
What a Typical Day Looks Like
No two days are the same at Star Platforms. Every call and customer request is different, which means you’ll gain experience across multiple areas of the business. This variety will help you discover your strengths and decide how you’d like to develop your career further.
Your Key Responsibilities Will Include:
Engaging with customers via phone and email, building strong relationships that encourage repeat business through excellent customer service.
Supporting customers by providing information about Star Platforms' products, preparing quotes, fulfilling orders, and closing sales over the phone.
Updating Star Platforms’ systems to ensure accurate information is recorded, allowing the next stage of the process to run smoothly across internal teams.
Collaborating with your team to help maintain the highest standards across the business, always putting the customer at the centre of everything you do.
Training:
Level 3 Customer Service Specialist.
Training Outcome:
Throughout your apprenticeship you will receive the training to become a Hire Desk Sales Advisor upon successful completion of the apprenticeship, which could lead to progression to Team Leader or Managerial roles in the Future.
Employer Description:
Star Platforms offer a UK wide powered access hire service.
Working Hours :
40 hours per week, Monday - Friday. Hours are 8.00am - 5.00pm or 8.30am - 5.30pm.
Skills:
communication skills