Customer Service Apprentice

Job Duties:

Repeat orders and call off orders To make any amendments to delivery requirements Ensure that response times are met in line with charter Monitoring stock usage and stock analysis Updating unity with changes to accounts Maintaining electronic customer files Collating and sending samples and to raise trial sample forms Ensuring plastic packaging tax information is completed on unity every month Follow up on special timed and same day deliveries to ensure customers have received them on time Monitor and collate works order paperwork from production Support the Customer Service managers during busy periods General housekeeping / filing

Person specification:

Educated to GCSE (minimum 5 grades 4 and above including math’s and English) Able to demonstrate experiences in dealing with customers face to face or on the phone Sound knowledge of Microsoft Office applications Able to use initiative and work independently Excellent interpersonal skills with particular emphasis on customer and colleague care Flexible, willing to go the extra mile and a good team player Methodical, organised, can do attitude and accuracy. Excellent written and verbal communication skills, good telephone manner You will complete a Customer Service Level 2 Practitioner apprenticeship qualification delivered by Starting Off

Training:
Level 2 Customer Service Practitioner Apprenticeship Remote training delivery Onefile VLE 6 hours of dedicated training time every week

Training Outcome:
Possible full time permanent position upon completion of the apprenticeship

Employer Description:
A prestigious small/medium sized company employing 40 + staff. Operating independently since 1987, they produce a wide variety of printed label and tag products for many well known companies. The successful candidate will manage and provide services to customers to ensure that they receive the best possible experience when ordering stock. As well as ensuring a high standard of service and reporting is maintained between customers, and the rest of the Company

Working Hours :
Monday - Thursday, 9.00am - 5.30pm and Friday, 5.00pm finish

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative