IT Technician Apprentice

To attend and complete an appropriate apprenticeship course on time and to a high standard. Under supervision of the IT Support Manager actively use the Archway IT Manual to deliver IT services to end users; ensuring all relevant procedures are followed. To assist in the installation, configuration and maintenance of network and server systems. To ensure that all end user IT equipment and software is well maintained and functioning properly and safely. Installation of hardware / software as required. Support the day-to-day arrangements for the delivery and collection of repairable items to suppliers. To demonstrates and/or setup IT and AV equipment for events. Assist in the monitoring and replenishment of consumable items such as, printer cartridges, mice, and keyboards. Assist in the adherence of software licensing agreements. Preparing user documentation to assist staff and student in the use of the system. Support with the monitoring the system for misuse and escalating findings as appropriate. To support the enhancement and operation of a high-quality learning environment.

Training Outcome:

Upon successful completion of the Apprenticeship, there may be an opportunity to go in to and IT support role as a permanent member of the team. 

Employer Description:
Archway Learning Trust is a vibrant learning community where students are cared for, receive a high quality education and experience every opportunity to be successful. We believe in the transformational power of education for each individual, and that this is enhanced through collaborative working between our academies with the support of our Infrastructure team.​

Working Hours :
Full time working hours: Monday - Friday, 8.00am - 4.00pm. There may be some flexibility required to meet the needs of the business.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Initiative