Administration Apprenticeship advanced level 3

Key Responsibilities

1. First Point of Contact & General Enquiries

Handle incoming communications (email/phone), responding to or redirecting queries as appropriate. Act as the first point of contact for internal and external queries, ensuring enquiries are dealt with efficiently. Support the Retrofit Coordinator (RC) and Retrofit Assessor (RA) by flagging important tasks or deadlines.

2. Workflow & Job Administration

Ensure jobs progress efficiently through the workflow using our internal IT platforms (e.g. CoreLogic, ECOSurv). Diary management for the RC and associated partners (e.g. Anglian Contracts), including scheduling assessments and meetings. Perform an initial check on submitted documentation to ensure completeness. Request missing documentation or information from installers and assessors as needed. Upload, manage, and organise project files and documents on shared platforms like Dropbox. Create and manage manual document templates (e.g. CoreLogic Ventilation Strategy). Complete manual job lodgements on TrustMark where necessary.
Maintain accurate records and logs of job progression and communication.

3. Installer & Platform Support

Support new installers with onboarding and platform access/setup (e.g. CoreLogic / ECOSurv), with guidance from the RC. Help troubleshoot basic issues and escalate queries when appropriate. Maintain up-to-date installer records and contact lists.

4. General Office Administration

Support the Office Manager with ad-hoc administrative duties.
Assist in compiling and distributing internal reports, including the weekly Friday Report. Contribute to internal process improvement by identifying areas for streamlining admin tasks. Always maintain confidentiality and data protection standards.

Training:

You will be supported you over an 18 month period (plus a 3 month added for the EPA), to achieve a Business Administration Level 3 (Advanced).

Apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team.

Training Outcome:

This is a permanent role offer for the right apprentice, on completion of qualification and satifactory reviews throughout the programme, also as a platform to progress onto a higher qualification that aligns with the business requirements.

Employer Description:
Classic Plumbing and heating are local specialists – serving the north east in Raising the Standards in Domestic Retrofit,With many years’ of experience working within Domestic Retrofit, installing all fabric measures, gas boiler installation and solar PV, We continuously work towards enhancing best practices, ensuring compliance with the latest regulations, and promoting excellence in every aspect of Domestic Retrofit. Delivering High-Quality Retrofit Solutions – By combining in-depth knowledge with hands-on experience, we provide assessments and coordination that lead to safer, more efficient, and cost-effective retrofits. Ensuring Compliance & Sustainability – As specialists in PAS 2035 and Retrofit Coordination, we help clients meet and exceed industry requirements while reducing carbon footprints and improving energy efficiency. Empowering Clients & Professionals – Through education, collaboration, and expert guidance, we aim to equip homeowners, landlords, and industry professionals with the knowledge and tools they need to make informed retrofit decisions to deliver the most effective and sustainable retrofit solutions.

Working Hours :
Monday - Thursday, 9.00am until 5.00pm. Friday, 9.00am until 4.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Non judgemental,Patience