Venue Operations Apprentice

Throughout the apprenticeship, you will develop skills in customer communication, administration, problem-solving, and event planning, contributing to various projects. In addition to on-the-job training and support from experienced mentors within the Venue Operations team, you will have dedicated time to study towards a nationally recognised, professional qualification in Business Administration at Level 3, setting you up for future career growth.

Role Responsibilities:

Learn the job role and develop a range of skills whilst showing a commitment to a career in Business Administration and being part of a busy and proactive Venue Operations team Complete the apprenticeship qualification within agreed timeframes by meeting all study deadlines Assist with matchday and non-matchday operations, including supporter engagement, ticketing, hospitality, and client experience Support the planning and execution of fan events, matchday activations, and hospitality experiences, ensuring high standards of service Provide general administrative support, including responding to supporter queries, managing records, and maintaining up-to-date documentation Assist in gathering and analysing customer feedback, helping to drive continuous service improvements Work collaboratively across Supporter Services, Box Office, Hospitality, and Client Experience teams to enhance fan and guest engagement Maintain accurate records and contribute to the planning and delivery of operational activities, ensuring attention to detail and efficiency Participate in training, workshops, and professional development activities to enhance your skills and capabilities Demonstrate a strong work ethic, initiative, and willingness to learn, contributing positively to the team and embracing opportunities for growth and development

Role Requirements:

Always perform duties with due regard to club policies and procedures and legislative requirements Ensure implementation of the club's health & safety, safeguarding, welfare and equality policies to create a safe working environment for all Ensure working practices are compliant with relevant legislation and data protection legislation and/or general data protection regulations (GDPR) requirements Undertake continuous professional development (CPD) training and/or additional training as identified or as required

Training:

Business Administrator Level 3.

All training will be delivered in the workplace.

Training Outcome:

The club is undergoing a significant period of growth and apprenticeships are a key part of our talent pipeline. With this in mind, successfully completing this apprenticeship will position you positively for a future role at the club.

Employer Description:
Newcastle United in its current form was established in 1982 with the unification of Newcastle East End and Newcastle United West End Football Clubs, with Newcastle East End. Since 1892, we have brought a community together and our magnificent home, St. James’ Park, has set the city’s heart beating. We are now entering a new, exciting era on Tyneside and welcome talented, passionate people who share our values to join us on the journey.

Working Hours :
35-hours per week (1-hour lunch unpaid) Monday - Friday 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience