Business Administration Apprentice

Duties will include but will not be limited to:

Receiving service enquires and requests from corporate clients, and the public Ensuring all enquiries whether by email, telephone or via a third party are responded to promptly and politely and take all necessary steps to convert enquiries into bookings Accurately price and quote enquiries Searching for solutions and options to meet the requirements of such requests, using a range of online resources and liaising with our airport service partners Finalising requests and completing the service bookings as requested Assisting clients and travellers with any service-related enquiry To oversee the daily operation, ensuring compliance with all standard operating procedures and other applicable regulatory policies Entering and monitoring all reservations into the inhouse reservations system, ensuring correct and up-to-date information is entered Monitoring confirmed bookings to ensure all flight, greeter and transport information is up to date React to and action operational changes / disruption in a calm and systematic manner Upselling products and services where applicable Undertaking specific tasks as and when determined by the Management team Liaising with all departments and working closely with the airport teams and service partners Passing on any new business enquiries or sales leads to the Managing Director

Training:
This is all delivered in the workplace

Training Outcome:
There may be a fulltime position available upon successfully completing this apprenticeship role

Employer Description:
With crowded terminals, security queues and unfamiliar surroundings, often the most stressful part of a journey is the time spent at the airport. At Fastrack VIP we remove this stress with our personal airport meet and assist services available for arrivals, departures, and flight connections at gateway airports worldwide. Whether travelling for business or leisure, become our guest and travel in style as we personally assist you through all the check-in, security, and immigration formalities quickly and effortlessly. Available regardless of ticketed class or frequent flyer status, let us take the stress and worry out of air travel from the moment you arrive to the moment you depart with our following core services:

Working Hours :
Covering the hours of operation working shifts on a rolling pattern including weekends and bank holidays.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Professionalism,Customer Service Skills,IT knowledge,Flexible