Client Services Apprentice (Business Administrator)

Phase 1:

This new role will incorporate various roles within the business, initially learning the multifaceted parts of the control room Rostering/timesheets Control calls and admin functions Staff onboarding and paperwork Initial HR meetings and disciplinaries Initial understanding of the business and how the different departments work in synergy to complete the daily tasks. Learning the system (Parim) and App that accompanies it so that the individual can complete tasks in a timely manner

Phase 2:

On the Line - the new team member would be invited to shadow and understand the basics of the various roles on the line shadowing staff members at different stations to get an understanding of the role they will be administering Supervisor shadowing - Following the supervisors for their daily station visits and tasks

Phase 3:

Shadow the Head of Operations:

This part of the learning will form the basis for the continued development of the individual and the generic part of the role moving forward. They will work closely with the HOP and whilst learning the role from their perspective they will develop the fundamentals to potentially step into the HOP role as cover once they have acquired the correct amount of experience and skill set Recruitment of candidates and staff training Incidents and accidents - time with Paul Smith head of Training and I&I to learn the basis of the staff training modules and how we manage any incidents and accidents whilst staff are actively working on the line The candidate will attend monthly period review meetings with the HOP and other meetings as so required throughout the term They will assist with the admin functions for the period review which will include excel and Parim based documents, and this will form part of their monthly programme Generic paperwork throughout the period helping the HOP and control complete the administrative tasks required by the client

Training:

This apprenticeship is delivered as a weekly day release at our site in Stratford, E15. You will be required to attend college every week. 

Level 3 Business Administrator  Behaviour, Skills and Knowledge

Training Outcome:

Strong potential to progress into a senior role in the future.

Employer Description:
04218753

Working Hours :
Monday to Friday 8.30am to 5.30pm

Skills:
Communication skills,Attention to detail,Organisation skills,Administrative skills,Team working