Customer Service Apprentice - REF 14821

Live interaction with internal and external customers Understanding the core values of the organisation Inputting client’s details and updating client records on the CRM system Analyse data and make recommendations Discuss the products and benefits available Providing updates to our client on the phone and by email Dealing with customer queries Supporting team members with general admin tasks

Training:
Level 2 Customer Service Practitioner  Work based learning  Functional skills

Training Outcome:

Progression onto full-time employment. 

Employer Description:
AspinFM are a local, family run, Facilities Management company. With over 70 years of combined industry experience, we take pride in our ability to deliver a bespoke, tailored service, conducted by highly trained staff, all with transparent pricing. Facilities management is a lot more complex than it may seem at first and we are extremely passionate about using our knowledge, along with our tried and tested systems, to ensure that our clients receive a seamless and simple service, allowing them to focus on what counts- growing and running their respective businesses.

Working Hours :
Monday - Friday 9:00am - 5:00pm, 1-hour unpaid lunch

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness