Customer Relations Manager

My client is seeking a motivated and professional Customer Relations Manager to join their ever expanding commercial cleaning business. This role is critical in connecting their back-of-house operations. You’ll be the key point of contact ensuring that service quality, client needs, and operational execution align seamlessly across all cleaning contracts.

Requirements:

Experience in customer service or client management within commercial cleaning or a related industryExcellent communication skills, both written and verbalStrong ability to interpret cleaning schedules, audits, and service reportsProven track record in managing service expectations and resolving client concerns

Responsibilities:

Liaise between operations staff and management to ensure service standards are metCommunicate client feedback and service requirements to the operations team clearly and effectivelyProvide regular reporting to the Director on client satisfaction, service performance, and contract updatesAssist in resolving service issues quickly to maintain strong client relationship

For more info please reach out to Joe at COREcruitment dot com