Customer Service Specialist Apprenticeship

Customer engagement; assisting with customer enquiries online and via email, telephone, video/text chat in accordance with company guidelines. Learning about the Aviation industry and airport partners.
Monitoring, responding and escalating passenger queries via social media platforms. Responding and escalating airport passenger enquiries via email communication. Assisting passengers with completion of pre-departure enquiries and services such as transport tickets, electronic visa submission. Represent our airline clients by providing reservation support, ancillary collections and answering general enquiries Providing passenger support in times of travel disruption, including delayed, cancelled and missed flight scenarios. Carry out duties to support the Lost Property service including collections, re-uniting items and maintaining passenger communications. Learning multiple airline GDS reservations systems, including ticketing and revenue collections on behalf of our airline clients.

Training Outcome:

Possible full-time position available.

Employer Description:
Skybreak is an established provider of Aviation Passenger Services. Part of the Bland Group, we have been delivering passenger services, for over 30 years. As an established business we provide individually tailored solutions to meet the requirements of our aviation partners both on-airport and remotely via our digital communication channels. Our customer service teams are available 365 days a year at both London Gatwick and Heathrow Airports, and via our digital communication channels.

Working Hours :
Shift work 4 days on, 2 days off. 06:00 - 13:30 x 2 and 13:30 - 21:00 x2.

Skills:
Communication skills,IT skills,Confident,Multi-task