NVQ Level II Customer Service Apprenticeship

Operating switchboard and multiple incoming call services Ensuring accurate messages are passed on to the correct person Greeting clients and managing clients in reception area Receiving monies and providing receipts to clients Organise & log internal and external post (Royal Mail, DX and Deliveries) Distribution of faxes and messages Routine administration tasks and archiving storage Recording of employee attendance and absence Scanning and attaching post & documents to legal system Organising hospitality requirements and providing secretarial support to various departments

Training:
Off the job training (office based) with time scheduled out on a weekly basis, for apprenticeship work to be completed.

Training Outcome:

Great opportunities to progress within the role and business.

Employer Description:
Longstanding legal firm of solicitors providing first-class advice and meeting the legal needs of companies and individuals

Working Hours :
Monday to Friday 9.00am-5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative,Patience