ICT Apprentice

Setting up new users' accounts and profiles, ensuring that they know how to log in and dealing with password issues and inducting new users, as part of the onboarding process Offering support for the Microsoft Office bundle, Microsoft Teams and Office 365 platform Installing and configuring Windows and Mac computer systems, network equipment, printers and scanners Diagnosing hardware/software faults and solving technical problems either on the phone, using remote support software or face to face Ensuring security updates are applied Building and maintaining Framework laptops Monitoring and maintaining computer systems and networks Maintaining records of software licenses Managing stocks of equipment, consumables and other supplies Updating company knowledge base documents describing common issues to enable people to troubleshoot their issues themselves Identify internal training requirements Troubleshooting internet email delivery issues and working with service providers Assisting with day-to-day IT duties Any other ad hoc duties the role may reasonably require

Training:

To meet the requirements of the Level 3 Information Communications Technician apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:

Formal training, including online learning and internal learning events 1-2-1s with your coach and line manager Observing and shadowing colleagues Writing up learning reflections for your portfolio

Training Outcome:

Full-time employment.

Employer Description:
Profusion is a leading provider of data and marketing services, ranging from consultancy advice through to the creation and execution of innovation projects and marketing campaigns. They support SMEs and blue-chip companies to make the best use of their data to help increase revenue. They specialise in helping retailers, FMCGs, SMEs and financial services businesses to grow using the power of data science.

Working Hours :
Monday to Friday, 9.00am to 5.00pm.

Skills:
IT skills,Attention to detail,Administrative skills,Team working,Initiative