IT Solutions Technician apprentice - University College London

Assist in designing, developing, enhancing and automating new computing and data infrastructures and related tools and services for use by researchers, including anything from high-performance and high-throughput parallel infrastructures to services for data management Support the operation of research platforms and tools, assisting colleagues from across the University with advice and help as needed, and recommending and implementing improvements based on user feedback Work closely as part of a team to develop bespoke, scalable, sustainable infrastructure and applications to support their projects Be engaged with learning new techniques to support projects and infrastructure You will take the time to grow, trying new things and building experience and knowledge of research infrastructure such as high-performance computing, cloud and data storage You will be an active citizen of the department, the university, contributing to and helping to organise discussions, build relationships, and share knowledge with colleagues   You will learn and follow best practices for sustainable infrastructure and reproducible research. Ensuring that all activities are carried out with professionalism and care  You will join the technical and intellectual development of ARC’s projects. We will work together to keep these appropriate to your skills and development needs, providing variety and opportunities for growth

You will also undertake at least one of:  

Provide assistance for first- or second-line support for ARC services and systems, including through drop-in sessions  Engage with colleagues across UCL to ensure the smooth functioning of our activities Contribute to ARC teaching and training, e.g. through assisting tutors or preparing material

Training:

Programme: IT Solutions Technician 

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the IT Solutions Technician standard. 

The training covers the following core occupational duties:  
 
https://www.instituteforapprenticeships.org/apprenticeships/st0505-v1-1 

Training Outcome:

Successful candidates will be employed on a 3-year fixed-term contract. 

Employer Description:
UCL is a world-leading teaching and research university, often ranked in the top ten in the world with an annual turnover of well over £1 billion. Part of UCL’s vision is to take on the hardest global challenges.  UCL is committed to flexible working to support a healthy work life balance. A number of types of flexibility will be considered for this role including hybrid working and compressed/flexible hours, this will depend on the technical area that the apprentice is assigned to, note that the apprentice will be expected to work in our Slough datacentre for some of the technical placements (travel expenses will be paid for this). This will be discussed and agreed with the ARC apprentice line manager on appointment.

Working Hours :
Monday - Friday, shifts to be confirmed. There may be a requirement to work evenings or weekends occassionally.

Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills,Team working,Initiative,Knowledge of Computer Science,Interest in current technology,Complex problem analysis,Project Management methodology,Quick learner,Independent working,Programming (beneficial),Prioritisation skils