IT Technician Apprentice

The post-holder will provide:

IT Support:

Provide a rapid and friendly first and, where required, second line response to IT problems encountered by customers. Assisting in the setup, configuration, and maintenance of IT equipment, including computers, software and peripherals. Providing technical support in resolving IT-related issues, such as software installation, troubleshooting, and network connectivity. Perform duties relating to updating and patching, data backup and retrieval and other areas as directed by the IT Hub Manager or other IT Hub staff. Provide support to exams as and when required.

Problem Solving/Creative Effort:

This role will require the post holder to innovate solutions to problems they encounter with the support of the IT team. The entire IT Hub team have input into the development of the Digital Technology strategy. The post holder will be expected to contribute to the development of this strategy and will be expected to deliver against agreed tasks and targets.

Safety and Compliance:

Adhering to health and safety protocols and guidelines when working with technical equipment and supporting staff and students. Assisting in the implementation of risk assessment procedures and promoting a safe working environment for all involved.

This job description is intended to outline the general responsibilities and qualifications of the apprentice role. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required for the position.

Training:

The succesful apprentice will attend an online weekly lesson to work towards their ICT Apprenticeship.

In addition the apprentice will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks.

Training Outcome:

On completion of this apprenticeship, there may be a permanent position available for the right candidate.

Employer Description:
Our mission here is simple: we want to inspire the next generation; we want them to grow and achieve academic and personal excellence, progressing on to their chosen next steps with confidence.

Working Hours :
Monday to Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Presentation skills,Administrative skills