Apprentice Parts Advisor

Order intake and processing:

Receiving orders via telephone, email and any other medium made available such as on-line portals Booking parts out of stock and preparing delivery notes

Order Picking/Dispatch:

Pick parts, package them securely, prepare address labels for couriers Goods in/out Receipt incoming spare parts into stock and locate them in parts dept Book in warranty returned spare parts and locate in the quarantine area When necessary, load and unload spare parts and equipment from delivery vehicles

Customer Service:

Assist customers and internal staff with the identification of spare parts Creating quotations for customers Assist customers with queries related to departmental issues – such as late deliveries, incorrect parts etc. Update customers with ETAs

Training:
Supply Chain Warehouse Operative Level 2 Standard qualification End Point Assessment Work based training

Training Outcome:

Upon successful completion of this apprenticeship you will be offered a permanent position as a parts advisor.

Employer Description:
Dennis Eagle, part of the Terberg Environmental Group, is a world leader in the design and manufacture of refuse collection vehicles, with an established reputation for supplying quality products that meet the highest expectations in terms of performance, cost and delivery. Committed to the continued development of innovative solutions for the waste and recycling market, the company provides complete vehicle solutions, producing refuse collection bodies, chassis and bin lifts. Its comprehensive product portfolio offers a configuration to suit every application, and this is backed-up by unrivalled customer service provided by the largest aftersales and support structure in the industry. Today, Dennis Eagle manufactures over 1,000 units per year for UK local authorities and private sector contractors. In addition, it has a continually expanding customer base overseas, including in continental Europe, Scandinavia, Australia and the U.S.A. The company has consistently led the low entry chassis market, and its Elite 6 cab has been proven to offer an unparalleled standard of direct driver visibility and cyclist safety. As a result of the company’s expertise in developing large trucks with high visibility cabs for use in urban environments, it was approached by TfL to take part in the Construction Logistics and Community Safety (CLOCS) initiative. This has led to the development of an Urban Safety Vehicle range, which currently includes skip-loader, tipper and tipper grab variants, with plans to introduce a number of other body options moving forward.

Working Hours :
Rota will cover between 07.00 & 17.00, Monday to Friday.

Skills:
IT skills,Organisation skills,Presentation skills,Willing Attitude & Presence,Willing for Self-Development