Customer Service Advisor Apprenticeship - Startin Vauxhall Redditch

As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service.

The role of a Service Advisor typically involves:

Assist customers in scheduling service appointments, providing information on available services, and answering enquiries Greet customers in a professional and courteous manner, ensuring a positive service experience Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers Coordinate with the parts department to ensure timely availability of required components for service appointments Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard The programme typically lasts for 14 months, and you’ll achieve a nationally recognised qualification All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process

Training Outcome:
There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme

Employer Description:
Startin is a family-owned Motor business, trading since 1840 and always within or around Worcestershire. We have an enviable reputation for customer care and our business grows on its recommendation from our customers. We would be delighted to have you as a Startin Vauxhall Customer. Here at Startin Vauxhall Redditch, you can browse through the entire Vauxhall Range. Staff are on hand to find you the perfect Vauxhall. We provide expertise to customers in Redditch, Worcestershire and the surrounding areas in the Midlands – including Bromsgrove, Alcester, Alvechurch, Bidford-on-Avon, Cotteridge, Feckenham and Selly Oak. We can look after your car needs, be it an outright purchase or finance sale, a fleet or business requirement or Motability sales & information. We have a forecourt brimming with Approved Used Vauxhalls too. Not forgetting the great aftersales backup with a fully equipped service department, spares/accessories and Vauxhall apparel. Call us today on 01527 918032 to speak to a member of our team and your Vauxhall dealer in Redditch.

Working Hours :
Monday - Friday, between 8.30am - 5.30pm. However, each of our dealers will have different requirements.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience