IT Support Apprentice

Responsibilities

Including but not limited to:

To get acquainted with the general structure of the Company and understand the way the business functions. Provide 1st line "deskside" technical support to customers on a variety of devices, systems and technologies, along with supporting the "Tech Hub" facility. Manage the incident and request queues for EUC, sharing workload amongst the team. Learn to create and maintain high quality technical documentation and provide accurate customer specific reports. Problem solving and manage workflow Perform various stock check requests as advised by senior's requests Meet and greet our user base. Perform scheduled appointments and tasks Active Directory administration: create new user accounts, process leaver accounts, amend permissions, and reset network and applications passwords

Training:

Maths and English Functional Skills. Information communication technology Apprenticeship Level 3.

Training Outcome:

The company has a history of employing apprentices in full-time roles upon successful completion of the apprenticeship programme.

Employer Description:
At Spherica, we know that people are at the centre of any real business transformation. That's why we've built an exceptional team of experts committed to delivering user-centric solutions that empower your IT teams, rather than compete with them. Our success is down to our passion for identifying ways in which technology can make work easier, backed up by our dedication to always delivering the best work for our customers. We like to say that we're a customer service business that delivers exc

Working Hours :
Monday to Friday (08:30 - 17:00).

Skills:
Team Working,Organisation Skills