IT Apprenticeship

Identify and diagnose issues and problems Categorise and record reported queries and provide solutions Support problem identification Advise users on an appropriate course of action Provide essential online security advice and support Develop and implement effective processes and procedures to ensure consistent delivery of service and support Answer incoming support calls and log accurate time spent Provide clear communications between Bondgate IT and their customers

Training:

Full training and support will be provided by your workplace mentor and from the Baltic team.

Training Outcome:

Possible career progression upon completion of the apprenticeship 

Employer Description:
Are you ready to launch your career in the dynamic world of IT? Look no further! Bondgate IT invites passionate and tech-savvy individuals to embark on an exciting journey with this Level 3 IT Apprenticeship! Bondgate IT aren't just a company; they're a community of innovators, problem-solvers and tech enthusiasts committed to pushing the boundaries of what's possible. As an apprentice you'll have the chance to immerse yourself in a hands-on learning experience that goes beyond the conventional classroom setting. You'll be mentored by industry experts, work on real-world projects and gain the skills needed to thrive in the ever-evolving IT landscape.

Working Hours :
Monday to Friday between 9am-5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working