Business Admin Apprenticeship

This is an exciting opportunity within a small and friendly doctor’s surgery for an apprentice to learn all aspects of the surgery’s Administration and Reception duties.

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

Maintaining security in accordance with Practice protocols, when necessary Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Clearing and re-stock consulting rooms as required Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Ordering, re-ordering and monitoring of stationery and other supplies Dealing with clinical waste collection companies Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

This list is not exhaustive.

Training:

As a Business Administration Apprentice, you will complete the following qualifications as part of your Apprenticeship:

Level 3 Business Administrator Standard Apprenticeship Level 2 Functional Skills in maths and English if not already achieved You will also develop the skills, knowledge and behaviours required to work within an office environment This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions All evidence will be logged to your electronic portfolio

Training Outcome:

Great potential to progress into a permanent position for the right candidate.

Employer Description:
Maybush Medical Centre is a well-established practice that has operated in the locality for over 100 years. The original surgery was situated in a small terrace property at the head of Regent Street in Belle Vue, until it moved into new purpose built premises on Portobello Road in 1997. In 2019, the premise was extensively renovated to bring the then outdated building up to new modern healthcare standards We have approximately 9,000 registered patients, and we are 1 of 37 GP Practices in the district of Wakefield caring for a total population of more than 3300,000 residents, some of which are the most deprived neighbourhoods in the UK with a lower than average life expectancy. The Practice has seen many changes in GP partnerships over the years, but in December 2017, Dr A Hayat & Partners acquired the NHS contract and are now responsible for the leadership and management of the business which operates as Maybush Medical Centre.

Working Hours :
Monday to Friday; 30 hours a week on a two-week rota Week one 12:00 - 18:30pm (inc 30 min break) Week two 08:00am - 14:30 (inc 30 min break)

Skills:
Communication skills,Attention to detail,Customer care skills,Team working,Initiative,Non judgemental,Patience,Good attendance record,Caring,Can Do Attitude