Customer Service and Reception Apprentice

General reception:

Greet clients coming into the office and explain health & safety requirements Identify the correct channel for each client in a respectful manner and provide client with the correct locations Manage client expectations by explaining what will happen to them and giving likely timescales. Update clients if timescales change Explain to clients who cannot be seen why they cannot be seen and give suitable contact alternatives for those seeking advice Taking and directing calls through our phone system Cleaning, organising and maintaining reception and refreshment area. Stock control of office supplies Providing customer/learner support Scheduling appointments and meeting times Prepare sign in sheets for staff and learners Complete toilet checks minimum 3 times daily Administrative and other duties From schedule of appointments for the following day, send a text message to next day clients to remind of appointment and time. Sorting and distributing post Work collaboratively with other colleagues involved in the company Provide a service that is based on sensitivity and respect for clients Maintain confidentiality about clients and their contact with the company Work within agreed systems and procedures, including Data Protection policies Oversee any work experience learners Before the session, check facilities in the reception area and reception materials Ensure that all work conforms to company systems and procedures Allocate and maintain room hire/usage spreadsheet Update PCS Group Registers and profiles Maintain Staff electronic registers

Training:
Customer Service Level 3 English and maths Functional Skills (if applicable) Minimum of 6-hours off the job training per week at employer premises One day per month training at Protocol Consultancy Services in Birmingham City Centre

Training Outcome:

Full-time employment following successful apprenticeship and EPA achievement.

Employer Description:
We are an approved Work-Based Training Provider for the Education and Skills Funding Agency. PCS is part of the Protocol Group of Companies and is a trading name of Transworld Publications Services Ltd. We deliver training across the West Midlands.

Working Hours :
Monday to Friday 8am to 4pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience