Customer Service/Service Co-ordinator Apprentice

Taking and booking service calls by email/phone from clients re printer/MFP repairs. Logging supplies requests. Allocating booked service calls to our field service technicians. Communicating with clients and keeping them updated regarding call progress. Working within our service department to see if calls booked can be fixed remotely. Working closely with our logistics with installs to make sure technicians are arriving to the site to meet our installers. Contacting customers to get meter readings for billing, and discussing remote support options to make this process easier. Communicating with our sales team if we have any issues that an account holder might need to know.

Training:
The apprenticeship will be delivered with a blend of online  & onsite visits with the assessor every 4 - 6 weeks.

Training Outcome:
Future prospects after the apprenticeship would lead to an offer of a full-time position.

Employer Description:
Euro Digital Systems Ltd has built a reputation for delivering innovative and cost-effective network printer and copying solutions to the B2B market-place. We pride ourselves in our commitment to our clients, to delivering consistently excellent customer service experiences, to our employees and their ongoing development, and to our longstanding client relationships built through many years of outstanding service delivery and integrity. To this end, our reputation has become your guarantee. We are constantly looking to expand, and we now offer our ‘uniquely client-led’ services to businesses across the North West, Yorkshire and North Wales.

Working Hours :
Monday - Friday 8.30am -5.30pm with one hour for lunch.

Skills:
IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Polite telephone manner,Confident manner,Good communication skills,Good attention to detail