IT Apprenticeship

Acting as the first point of contact for client IT support requests via phone or email. Troubleshooting and resolving common IT issues like password resets, MFA setup, and connectivity problems. Configuring PCs, installing software, and helping ensure smooth IT setups for clients. Gaining hands-on experience with platforms like Microsoft 365, Azure, and Admin tools. Communicating with clients and colleagues using phone, email, and video calls. Learning how to deliver top-quality support and service — the Magna Systems way.

Training:

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Training Outcome:

Through the Level 3 IT Support Apprenticeship, you’ll gain a comprehensive understanding of IT infrastructure, support systems, troubleshooting methods, and cloud services. Training includes live sessions, practical tasks, and one-to-one mentorship to ensure you build skills that last.

Employer Description:
Magna Systems comprises a team of skilled Automotive and IT consultants ready to implement the perfect solution for your business. Recognising the uniqueness of each business, we customise our IT and Business services to meet the specific needs of our clients. We are driven to support and improve your business utilising our range of products and services.

Working Hours :
Monday to Friday, with shift options of 8:00am - 4:00pm or 10:00am - 6:00pm.

Skills:
Communication skills,IT skills,Customer care skills,Logical,Passion for IT