Customer Service Apprentice

Nearly 60% of our new enquiries come from referrals, so your ability to provide brilliant customer service will be key to our continued success. This is a fantastic opportunity to learn about the construction industry while developing invaluable skills in a supportive environment.

What you'll be doing:

As a Customer Service Apprentice, you'll be a vital part of our small, experienced administration team

Your main responsibilities will include:

Acting as a primary point of contact and information for existing clients and sub-contractors Efficiently inputting data into our systems Answering telephone calls and expertly handling detailed enquiries Responding to emails promptly and professionally Taking inbound calls from both new and existing clients and sub-contractors Making outbound calls to connect with new and existing clients and sub-contractors Performing general office duties to ensure smooth operations You'll be encouraged to be proactive, helping to inspire new working practices and using your experiences to create the best possible journey for our customers

What we're looking for:

We're searching for someone with a proven track record of offering brilliant customer experience and a desire to learn. You should also have:

Prior experience in a customer-centric environment A strong customer focus An organised and process-driven approach Excellent problem-solving abilities Resilience and adaptability in times of change The ability to quickly learn various in-house systems A proven record of learning new skills A knack for building great relationships with both colleagues and customers

If you're ready to learn, grow, and become a part of a company that truly values its customers, we'd love to hear from you!

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard Workbased with East Riding College Trainer

Training Outcome:
Progression to Level 3 apprenticeship  Possiblilty of a permanent role with the company after completion of apprenticeship

Employer Description:
We’re a family-run business that’s been protecting the construction industry since 1996. The uniquely close relationships we build with our clients means we are firmly established as the UK’s most trusted tax and employment law partner. Business owners, advisors and managers choose us because of our unmatched experience and proven results: paying more subcontractors and offering a more comprehensive set of contracts and services than anyone else, our 100% tribunal and HMRC inspection record, and an approach to business that sets a standard all others follow.

Working Hours :
Monday - Friday, 08:00 - 17:00, with occasional late finishes on Wednesdays.

Skills:
Communication skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Resilience,Adaptability,Quick learner,Building relationships