IT Apprentice

Being 1st line support for colleagues contacting Helpdesk Inputting details on the call-logging software in accordance with IT procedures Resolving or referring the calls raised by colleagues as appropriate including:

- Software issues involving Word, Outlook, Practice PMS systems

- Hardware issues such as PCs, Monitors, Dictation equipment, Mobile phones

Maintaining, developing, regulating and over-seeing the operation of the firm’s Call Logging software Instructing other users in use of the Call Logging software Liaising with providers outside the firm where necessary Preparing statistical reports of calls logged for the IT Partner Managing, organising and updating relevant data using other database applications Contribute to maintaining a safe and healthy working environment Contribute to maintaining and improving office procedures Any other duties which are required by the firm

Training:

Training takes place with NowSkills, as the official apprenticeship training provider.

Training Outcome:

Opportunities for career advancement upon successful completion of the apprenticeship.

Employer Description:
Our specialist teams of solicitors and lawyers offer a full range of legal services - both for you and your business. Our successes through our commitment to client care, quality of service, and commerciality of advice for private and business clients has brought us into the top 20 of law firms in Yorkshire. We now employ over 230 people and have gained a national reputation for quality.

Working Hours :
Monday - Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Literate and numerate