Apprentice Patient Services Administrator

Appointments, scheduling, and capacity management:

To deal with all new patient chemotherapy referrals from clinicians, ensuring that the first chemotherapy treatment is scheduled within Cancer Waiting Times targets To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around the chemotherapy experience To liaise with the clinical teams and nursing staff to prioritise the scheduling of new referrals To schedule all chemotherapy treatment on the Medical Day Unit in line with local guidelines and protocols To plan patient treatment and unit capacity efficiently, having consideration for a range of influencing factors such as the nursing staff rota, pharmacy turnaround times, availability of blood results etc To plan ahead and to reschedule workload, when necessary, to ensure that the unit capacity is optimally utilised To book chemotherapy prescribing clinic and treatment appointments for all patients receiving chemotherapy

Clinic management:

To plan all chemotherapy prescribing clinics, ensuing that the clinic profiles are adjusted in line with doctor availability To pre-prepare all clinics To manage overbooking of chemotherapy prescribing clinic To proactively monitor chemotherapy prescribing to ensure that all chemotherapy prescriptions are pre-prescribed in line with hospital policy and liaise with individual clinicians to rectify any missing prescriptions To arrange extra prescribing and treatment clinics to meet unusual levels of patient demand, for example after bank holidays Tracking chemotherapy prescriptions, from confirmation to release of treatment and liaising with pharmacy regarding chemotherapy releasing status and to keep patients and nursing staff informed

Reception Duties:

To meet and greet all patients and visitors to the MDU and Centre for Urgent Care in a professional, courteous, and friendly manner To deal calmly and sensitively with vulnerable patients and a range of difficult situations To deal with a high volume of patients with complex needs on a daily basis, both face-to-face and over the phone To communicate effectively with patients in relation to their use of services on the MDU, guiding patients around the Unit on arrival To deal proactively and effectively with a wide range of enquires from clinicians, nurses and administrative colleagues, escalating to other staff when appropriate

Training:
Business Administrator Level 3 Apprenticeship Standard PMA will deiver the training - through an oline delivery method Sessions will be delivered once a month using Microsoft Teams

Training Outcome:
Patient Service Administrator Medical Secretary

Employer Description:
The Royal Marsden has a vital role in championing change and improvement in cancer care through research and innovation, education and leading-edge practice. We are incredibly proud of our international reputation for pushing the boundaries and for our groundbreaking work ensuring patients receive the very latest and best in cancer treatment and care.

Working Hours :
Monday - Friday, 08:00 - 16:00 or 09:00 - 17:00.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience