IT Apprentice

Ensure all support processes and procedures are consistently followed Respond to support calls and emails from clients in a timely, professional manner, adhering to company SLAs Confidently and professionally resolve technical issues remotely Collaborate with all departments to understand their IT needs and provide effective support across business units Assist with equipment relocation and ensure all workstations are equipped with the necessary hardware Support technical aspects of existing and future databases required for job file completion Contribute to the ongoing development and improvement of corporate LANs Participate in training seminars or conferences as directed by the IT Manager to enhance operational knowledge Help prioritise multiple IT issues, ensuring critical problems are addressed first Communicate with the IT Manager to escalate and prioritise urgent issues Maintain a safe working environment by following safety protocols during workstation setups and installations Adhere to all company policies and guidelines, including those outlined in the Company Handbook Maintain a tidy and safe workspace, showing respect for colleagues, visitors, and external partners

Training:

Information Communications Technician Level 3.

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Outcome:

Opportunities for career advancement upon successful completion of the apprenticeship.

Employer Description:
To improve our clients’ accountability of resources, operations, and business satisfaction through the use of state-of-the art software and hardware applied by expert personnel with the maximum degree of transparency. Vision To contribute to a fair, inclusive, and professional way of doing business around the world by bringing transparency to every transaction we undertake in our activities.

Working Hours :
Monday - Friday 9am - 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills,Team working,Initiative