Level 3 Business Administration Apprentice

Act as the first point of contact for students, visitors, and callers. 
Ensure all visitors sign in using the QR system Manage incoming phone calls, transferring or taking messages Support students with initial queries (e.g., placement tests, directions) Process basic payments and issue receipts Help students with NHS/GP registration or general city orientation Helping organise and assist with social programme activities Maintain and update the Homestay Families spreadsheets (e.g., availability, documents, payments) Contact hosts for updated gas certificates, DBS checks, and references Support with scheduling host visits and updating inspection logs File contracts, fire risk assessments, and inspection photos Handle sensitive communication between hosts, students, and staff diplomatically Ensure host compliance with British Council accreditation standards Assist with student registration and enrolment processes Input student data into the school database and help prepare induction packs Liaise with teaching and admin staff for class placement information Update course attendance and visa-related documentation as required Support the smooth flow of student records and filing

Training:
Business Administrator Level 3 4-days per week at Newcastle International Academy  1-day per week at Newcastle College 

Training Outcome:

Upon the successful completion of the apprenticeship, progression into a full-time administration role would be considered. 

Employer Description:
Located in the heart of a bustling, multi-cultural city in the north of England, Newcastle International School offers a wide range of courses designed to improve your English Language levels, from General English and IELTS exam preparation to Business English classes and Academic English courses. We are accredited by the British Council for the teaching of English in the UK. This means we meet the standards identified by the British Council for an English language teaching centre and we work hard in all areas of our operation to maintain these standards. NIS is also accredited by BAC as a College level provider. College accreditation is for independent further education institutions which demonstrate the quality of their provision to students, potential students and government agencies.

Working Hours :
Monday to Friday 9am - 5pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience