IT Apprenticeship

Troubleshoot and resolve incidents to support our customers on our various hosted service platforms. Escalate customer service incidents to our partner channels, ensuring key SLAs are maintained where applicable. Provide best practice recommendations and answer technical questions from our customers enabling them to leverage full potential from their solutions. Work alongside experienced engineers with customers to configure enhancements to evolve their Route 101 deployed solutions. Create and update support tickets on our Support Desk systems and provide regular updates on incidents to our customers. Provide change and maintenance notifications to customers and field any associated queries relating to partner change activity. Assist in maintaining internal company IT systems as well as staff laptops and peripheral equipment. Working on PowerShell and scripts.

Training:

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Training Outcome:

Through the Level 3 IT Support Apprenticeship, you’ll gain a comprehensive understanding of IT infrastructure, support systems, troubleshooting methods, and cloud services. Training includes live sessions, practical tasks, and one-to-one mentorship to ensure you build skills that last.

 

Employer Description:
Outsource the day-to-day management and configuration of your platforms to us so you can concentrate on what matters most - your customers. More than a service, we view our Managed & Value Realisation Services as a strategic partnership. Our team is committed to delivering ongoing value and long-term success, providing proactive, thorough and responsive service across your entire tech stack using world-class software and a skilled team of people with extensive experience.

Working Hours :
Monday to Friday 9am to 5pm

Skills:
Communication skills,IT skills,Customer care skills,Problem solving skills,Team working