Tech Support Specialist Apprentice

The Apprentice Engineer will be responsible for ensuring the smooth running and stability of various systems across the business spanning front and back office. This will include monitoring critical systems, anticipating and resolving issues as they arise and thinking of ways of reducing common problems. 

Responsibilities:                                                                      

Be the first point of contact for the TechSupport function, managing customer queries by assigning an appropriate priority and setting the expectation with the user. Visit users at their desks, provide remote support and active participation when located on our Tech Bars. A good understanding incident and problem management. Responsible for resolving and troubleshooting queries, escalating to specialists where appropriate, and managing the technical relationships with our users. Support our users on a wide range of technologies to meet the agreed Service Level Agreements.

Training:
Information Communication Level 3 (ICT) Apprenticeship Standard You will also receive full training and support from the Just IT Apprenticeship team to increase your skills Your training will include gaining a Level 3 ICT qualifications

Training Outcome:
Career progression opportunities Possibility to secure a full-time position after successful completion of apprenticeship

Employer Description:
Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent. Headquartered in London, we manage $172.6 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com.

Working Hours :
Monday - Friday, 9:00am - 5:00pm. Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Creative,Initiative,Passion for ICT,Hardware and software,Hard-working