Exams Administrator Apprenticeship

· Provide an excellent customer experience, acting as a point of contact for enquiries from staff, students, parents, employers and staff regarding exams, registrations and certification.

· Working with colleagues, ensure all enquiries are dealt with appropriately and in a timely and accurate manner.

Liaise with the Head of Exams and Exam Coordinators to determine work priorities and ensuring Awarding Organisation deadlines are met.

· Support in the preparation, organisation and supervision of examinations ensuring scripts and assessments are handled securely in accordance with the exam regulations laid down by all the examination awarding organisations and JCQ.

. Maintain and update student records on the college’s management information system ProSolution as required.

 · Receive and log result and certification information.

· Assist with secure digital upload of student examination and assessment material to Awarding Organisations secure portals.

· Provide support for staff on the use of systems such as ProSolution and Awarding Organisation secure websites.

· Receive incoming communication to the team via email or telephone. and ensure all communications are handled efficiently and effectively.

· Establish, maintain and develop effective administrative systems and procedures to ensure consistency and compliance to college and awarding organisation requirements.

· Provide printing/photocopying services as and when required.

· Maintain effective and secure electronic and manual filing and retrieval systems in accordance with General Data Protection Regulation (GDPR) requirements, which enable accurate and up to date information to be accessed quickly and easily.

Training:

Level 3 Business Administration Apprenticeship

Training to be complete at Bede Campus.

Training Outcome:

Possibility of a permanent role upon successful completion of the apprenticeship.

Employer Description:
At Education Partnership North East, we are passionate about transforming lives through education. As a leading education provider in the North East of England, comprising of Sunderland College, Northumberland College and Hartlepool Sixth Form College we are committed to providing outstanding teaching and learning experiences that help our students to achieve their full potential; and we are ambitious. We are currently the top performing General Further Education college in the North East for 16-19 student achievement and ranked 2nd nationally. We have a strong college community and encourage our staff and students to be their authentic selves, be respectful of others and to be innovative in how they deliver an excellent student experience by creating an exciting future for everyone working and studying across the group. As an employer, we are dedicated to creating a supportive and inclusive workplace culture where our staff can thrive. We believe that our employees are our greatest asset, and we are committed to investing in their development and wellbeing. We believe in equal opportunities and welcome applications from all sections of the community. We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults.

Working Hours :
8.30 to 4.30

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience