IT Support Apprentice

To offer a support service to the organisation including taking and logging issues and requests from phone calls, web-based forms and from emails, and escalating and liaising with 2nd/3rd line support functions and with external service providers as required Taking ownership of calls, liaising with customers as required and tracking calls whilst they are with 2nd or 3rd Line support and ensuring they are resolved within their defined SLA To install, configure and support desktops, laptops and other associated devices and peripherals and their related computer hardware and software To deliver great customer service and demonstrate the companies brand values To produce and maintain documentation in line with agreed procedures to defined standards To provide admin support for the IT Services Department including processing orders and stock management (including stationary and other media)

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Employer Description:
Birmingham Airport is the UK’s seventh largest with 30 airlines serving over 120 destinations direct and onwards to over 400. We project growth to more than 18m customers a year by 2033 – by which time we will be connected to central London by HS2 trains in just 37 minutes and aim to have become a net zero carbon airport. Our purpose is: proud of every journey. That means everyone at the airport and the 100 organisations operating on the airport site, take pride in getting customers safely, punctually, and comfortably from A to B. By creating a kind, values-driven environment where everyone feels empowered to bring their best to work, we will retain and develop our people – and deliver on our purpose.

Working Hours :
Days and shifts to be confirmed.

Skills:
Communication skills,IT skills,Problem solving skills,Team working